Shipping policy

Shipping and Payment

Valid from 1 November 2026

Dispatch and delivery times

We ship all orders ourselves. Goods in stock are dispatched within 3 business days of your order (conclusion of the contract). We will notify you by email once your order has shipped, including a tracking link.

Transit with Packeta usually takes 1–2 business days within the Czech Republic, 2–3 business days to Slovakia and 3–7 business days to other EU countries. We will deliver goods in stock no later than:

Czech Republic: within 5 business days of your order,
Slovakia: within 6 business days of your order,
other EU countries: within 10 business days of your order.

If a longer availability period is stated for a product, the delivery period is extended by that period (in total to no more than 30 days of your order). If we do not deliver within this period, you have the rights provided by law – in particular, you may set us a reasonable additional period and, if we do not deliver within it, withdraw from the contract; we will then refund all payments without undue delay.

Shipping rates

We ship with Packeta (Zásilkovna). All prices include VAT.

Czech Republic: Packeta pickup point or Z-BOX 79 CZK, free for orders from 1,500 CZK; home delivery 119 CZK.
Slovakia: Packeta pickup point or Z-BOX 99 CZK, free for orders from 1,500 CZK; home delivery 149 CZK.
Other EU countries: 249 CZK (approx. 10 €) to a pickup point or to your address; delivery to a pickup point is free for orders from 2,300 CZK (approx. 95 €). In Austria, Ireland and Luxembourg only home delivery is available, so there home delivery is free from 2,300 CZK; in Cyprus only BOX NOW lockers. We do not ship to Malta at the moment.

Free shipping applies only to delivery to a pickup point or Z-BOX (in Austria, Ireland and Luxembourg to your address) and is based on the value of goods in the cart after discounts; for payments in another currency the threshold is converted at the current exchange rate. Home delivery is always charged.

You choose the specific pickup point or Z-BOX after placing your order, on the order confirmation page; we will also send you a link by email.

Prices and currency

All prices include VAT. Prices are shown and charged in the currency displayed at checkout. Shipping rates, free-shipping thresholds and the price of Parcel protection are set in CZK; for payment in another currency they are converted at the current exchange rate (amounts in € above are approximate). The final total amount in your currency, including shipping, is always shown at checkout before you place your order.

In Cyprus, where we deliver only to BOX NOW lockers, delivery to a BOX NOW locker is free for orders from 2,300 CZK under the same conditions as delivery to a pickup point.

Parcel protection

We are liable for loss of or damage to your parcel in transit even without Parcel protection; your statutory rights are not limited in any way. For 59 CZK, Parcel protection adds:

instant handling: we dispatch replacement goods within 2 business days of your report, without waiting for the carrier's investigation; if the goods are no longer available, we refund the purchase price;
protection after delivery: within 14 days of delivery we also replace goods damaged or lost in situations the buyer would otherwise bear, e.g. damage while carrying, theft of the parcel from the delivery point or accidental breakage. Normal wear and tear and intentional damage are not covered.

Report the damage to info@prixiro.eu, ideally with a photo. Parcel protection can only be added when ordering. If you withdraw from the contract, we also refund the price of Parcel protection unless it has already been used.

Payment

You can pay by payment card, Apple Pay, Google Pay or PayPal (and any other methods shown at checkout). The purchase price is paid when you place your order. Payments by card, Apple Pay and Google Pay are processed securely via Shopify Payments, PayPal payments via PayPal; we neither see nor store your card details. Payment in cash or upon receipt of the goods is not available.

Receiving your shipment

Please check that the packaging is intact when you receive your shipment. If the shipment is damaged or lost, let us know as soon as possible at info@prixiro.eu – we bear the risk of loss or damage in transit until you receive the goods, and we will send you replacement goods or refund you. A damage report made with the carrier helps us, but it is not a condition for exercising your rights.